Key Manufacturer Benefits

of working with Flexi-Orb

Becoming part of Flexi-Orb allows you to demonstrate to consumers and installers that you want to offer them a comprehensive package. You can join us for free with no upfront costs (subject to acceptance) and once you join you will receive the following benefits:

Installer network: access to a network of installers to help install or decommission your product
Oversight data: to support you with warranties, decommissioning and recycling
Policing of installer networks: to ensure safe and controlled deployment of your products
Consumer finance: for your products registered with Flexi-Orb (upon acceptance)

Product recalls and safety notices: managed via the Flexible Energy Register for customers registered with Flexi-Orb
Location of products: find where your products are installed via the Flexible Energy Register
Insurance Backed Guarantee (IBG): consumers should receive an IBG to protect against installer ceasing to trade
WEEE regulations: proactively engage with consumers to help comply with WEEE regulations

Installer network: access to a network of installers to help install or decommission your product
Oversight data: to support you with warranties, decommissioning and recycling
Policing of installer networks: to ensure safe and controlled deployment of your products
Consumer finance: for your products registered with Flexi-Orb (upon acceptance)
Product recalls and safety notices: managed via the Flexible Energy Register for customers registered with Flexi-Orb
Location of products: find where your products are installed via the ⦁ Flexible Energy Register
Insurance Backed Guarantee (IBG): consumers receive an IBG to protect against installer ceasing to trade
WEEE regulations: proactively engage with consumers to help comply with WEEE regulations.

Installer network: access to a network of installers to help install or decommission your product
Oversight data: to support you with warranties, decommissioning and recycling
Policing of installer networks: to ensure safe and controlled deployment of your products
Consumer finance: for your products registered with Flexi-Orb (upon acceptance)
Product recalls and safety notices: managed via the Flexible Energy Register for customers registered with Flexi-Orb
Location of products: find where your products are installed via the Flexible Energy Register
Insurance Backed Guarantee (IBG): consumers should receive an IBG to protect against installer ceasing to trade
WEEE regulations: proactively engage with consumers to help comply with WEEE regulations

Enquire about joining flexi-orb

Comply with Legislation and Standards

We can help you comply with various legislation and standards in order to help you meet your obligations as a manufacturer.

Product Safety Recalls

Complying with Code of Practice for product safety recalls – PAS7100 – by managing product recalls efficiently for customers registered with Flexi-Orb

Rapid Alert System

Complying with Rapid Alert System [RAPEX] – part of the GPS regulations – by sending consumers registered with Flexi-Orb product safety notices

WEEE Regulations

Complying with Waste Equipment and Electronic Equipment Regulations 2013 [WEEE] – by proactively engaging with consumers on what should happen when the product reaches its end of life

GPS Regulations

Complying with General Product Safety Regulations 2005 (GPS) – by signposting consumers to Flexi-Orb to receive the latest and relevant safety advice

Key Consumer Benefits of Using a Flexi-Orb Member

Installers are vetted before becoming a Flexi-Orb member
Once their installation has been registered with Flexi-Orb consumers receive a Certificate to access our services
We monitor our member’s customer satisfaction rating
We monitor our member’s sales practices (including any savings quoted)
We ask the insurer to verify an Insurance Backed Guarantee has been registered (where indicated)
Consumers have free access to alternative dispute resolution in the event of a complaint
Service and maintenance reminder emails sent to consumers to help keep their installations in good working order
Product recalls and safety notices sent to consumers when we are notified by the manufacturer
Support with decommissioning and recycling of consumers’ end of life products
Advice and guidance from the Flexi-Orb team whenever a consumer needs it