Key Installer Benefits

Becoming part of Flexi-Orb allows you to demonstrate to your customers that you want to offer them a comprehensive package. You can join us for free with no upfront costs (subject to acceptance) and once you join you will receive the following benefits:

  • Smart Export Guarantee (SEG): We are working with key stakeholders to help deliver SEG safely to consumers
  • DNO notification facility: Our system pre-populates the G98 form and sends to the DNO with one click of a button
  • Customer reviews: Access honest and genuine reviews by your customers on the Flexible Energy Register, which you can also add to your website
  • WEEE regulations: proactively engage with consumers to help comply with WEEE regulations
  • Consumer finance: We have relationships with major finance lenders who offer competitive consumer credit deals and can introduce you to them
  • Consumer certificate: Your customers receive a certificate directly from Flexi-Orb and you also have access to this on the Flexible Energy Register
  • Service and maintenance reminders: We send you servicing reminder emails for past customers, thereby helping you keep track of when their service is due
  • Smart Export Guarantee (SEG): We are working with key stakeholders to help deliver SEG safely to consumers
  • DNO notification facility: Our system pre-populates the G98 form and sends to the DNO with one click of a button
  • Customer reviews: Access honest and genuine reviews by your customers on the Flexible Energy Register, which you can also add to your website
  • WEEE regulations: proactively engage with consumers to help comply with WEEE regulations
  • Consumer finance: We have relationships with major finance lenders who offer competitive consumer credit deals and can introduce you to them
  • Consumer certificate: Your customers receive a certificate directly from Flexi-Orb and you also have access to this on the Flexible Energy Register
  • Service and maintenance reminders: We send you servicing reminder emails for past customers, thereby helping you keep track of when their service is due

How much does it cost to join Flexi-Orb?

You can join Flexi-Orb for FREE with no annual fees

You can also register your customers with Flexi-Orb for FREE

Solar and Storage

Central Point Registration System

With the end of the Feed-in Tariff (FITs) scheme on 1st April 2019, you, as an installer, will no longer be able to sell based on this incentive. However, this opens up an exciting opportunity to help consumers achieve energy independence by increasing their self-consumption percentage, which will reduce their energy bills and safeguard them against potential future energy price increases. The combination of solar PV and storage could achieve those aims.

By joining Flexi-Orb you can register your customers for FREE on the Flexible Energy Register for solar and storage in a single registration. We will then send your customer a certificate and ask them to complete a customer satisfaction review. We will also provide you with advice and guidance on best practice for selling the solar and storage package to consumers to help them make an informed decision which may help increase your sales.

Help Your Customers Buy Through Finance

A quarter of British adults have no savings (reported by The Independent), therefore it doesn’t matter how good you are at selling or how much consumers want your products, if consumers don’t have the money to buy then you won’t sell. If you can help them buy you can get more sales.

Over the last few years, we have worked hard to keep the major finance lenders in the sector and keep lending in the marketplace to help you sell more. By becoming a member of Flexi-Orb we can introduce you to these lenders to help you gain consumer finance.

Finance Lender Testimonials

“At Ikano Bank we take our brand promise, On Fair Terms seriously, and Flexi-Orb fits with our philosophy perfectly. Flexi-Orb gives us the confidence and peace of mind that consumers are protected when buying and installing renewable energy products. Any installer looking to offer finance with Ikano Bank is recommended to become a member of Flexi-Orb. We know that their members believe in fairness just as we do.”

Mark Williams, Head of New Business at Ikano Bank

“With massive opportunity comes potential massive risk. Flexi-Orb in partnership with EPVS continues to innovate inproviding protective schemes for retailers, lenders and most importantly consumers. Shermin Finance has been providing finance facilities for retailers for 43 years and has actively promoted EPVS services to provide protection and safeguards in a sector where consumers need to know that they are making an informed decision based on the correct information from a reputable and certified company that puts the customer at the heart of their vision. Flexi-Orb has to be the way forward for all retailers and lenders looking to work in this sector to de-risk this opportunity and safeguard the consumer. Shermin are happy to be working with Flexi-Orb/EPVS in not only providing its members access to finance facilities but through this scheme protecting all parties and the future of this sector.”

Phil Byron CEO, Shermin Finance

“Improveasy are a specialist home improvement finance company offering a wide range of finance solutions for all home improvements. With more and more focus now being put on ‘going green’, we are seeing an increase in the need for finance on renewables and energy storage. Improveasy welcomes Flexi-Orb which provides consumers with added peace of mind that the product can perform in accordance with its claims, the installer will be regulated and they are not going to be mis-sold. Flexi-Orb is the solution we have been waiting for and now can safeguard the sector.”

Austin Barclay, Managing Director, Improveasy

 

“At Optima we want our associate retailers to offer the best products and service, along with the accreditation and support of leading Industry and Consumer protection bodies such as HIES and EPVS. An oversight body such as Flexi-Orb will add extra comfort for the Installer and Consumer alike by confirming that the products marketed live up to manufacturers claims re quality and durability, the Installers are competent and comply with current regulations. The customer will also be secure in the knowledge that quoted performance levels are accurate. Future concerns raised over under-performing products can be swiftly addressed and we also believe the number of incidents of mis-selling will be greatly reduced. This is why we at Optima wholeheartedly support HIES & EPVS and welcome in conjunction with the additional benefits for both the retailer and consumer that Flexi-Orb will deliver.”

Colin Arbury, Operations Director, Optima Finance

Find out what your customers say about you

Knowing what your customers think and say about your business is vital in enabling you to make improvements to your service. In a world where products are evolving it’s important to keep a solid customer base. We write to each customer registered on the Flexible Energy Register and ask them to rate you in five key areas and leave a review. You can then use the results and display them on your website or identify areas for improvement.

Honest reviews by Genuine customers providing Trustworthy feedback.

DNO Notification Facility

Helping you Comply with G98 requirement

The Flexible Energy Register makes it easier and simple for you to send any notifications direct to the DNO. All you do is register the customer; our system then pre-populates the G98 form and allows you to attach any relevant documents.

Once you are ready click send and it will be emailed to the DNO. We also ask the DNO to confirm receipt. The Flexible Energy Register keeps a record of the DNO submission in case you would like to view it at a later date.

Key Benefits for your customers

  • Installers are vetted before becoming a Flexi-Orb member
  • Once you have registered an installation with Flexi-Orb your customer will receive a Certificate to access our services
  • We monitor our member’s customer satisfaction rating
  • We monitor our member’s sales practices (including any savings quoted)
  • We ask the insurer to verify you have registered an Insurance Backed Guarantee (where indicated)
  • Your customer will have free access to alternative dispute resolution in the event of a complaint
  • Service and maintenance email reminders sent to help keep your customers’ installations in good working order
  • Product recalls and safety notices sent to your customers when we are notified by the manufacturer
  • Support with decommissioning and recycling of your customers’ end of life products
  • Advice and guidance from the Flexi-Orb team whenever your customer needs it

Why Flexi-Orb is needed