Key Energy Provider Benefits

of working with Flexi-Orb

We want to secure and safeguard the future of the renewables and flexible energy sectors. Working with energy providers is a crucial part of our strategy, specifically the implementation of the Smart Export Guarantee, policing installer networks and access to information about consumer behaviour. 
 
  • Smart Export Guarantee (SEG): we can help ensure consumers are safe and protected when buying and installing products to access SEG.
  • Flexi-Orb certificate: consumers receive a certificate giving them access to our services
  • Consumer finance: major finance lenders mandate Flexi-Orb membership for installers to gain access to a finance facility for their customers
  • API Integration: our Flexible Energy Register has the ability to API with energy providers system reducing admin and time
  • Monitoring installers: through our customer satisfaction assessment we monitor installers on a continuous basis
  • Financial protection: consumers should receive an Insurance Backed Guarantee to protect them in the event installer ceases trading
  • Policing: we can police energy providers installer network or sub-contractors
  • Installer network: access to a network of installers to help with deployment
  • Smart Export Guarantee (SEG): we can help ensure consumers are safe and protected when buying and installing products to access SEG.
  • Flexi-Orb certificate: consumers receive a certificate giving them access to our services
  • Consumer finance: major finance lenders mandate Flexi-Orb membership for installers to gain access to a finance facility for their customers
  • API Integration: our Flexible Energy Register has the ability to API with energy providers system reducing admin and time
  • Monitoring installers: through our customer satisfaction assessment we monitor installers on a continuous basis
  • Financial protection: consumers should receive an Insurance Backed Guarantee to protect them in the event installer ceases trading
  • Policing: we can police energy providers installer network or sub-contractors

Key Consumer Benefits of Using a Flexi-Orb Member

  • Installers are vetted before becoming a Flexi-Orb member
  • Once their installation has been registered with Flexi-Orb consumers receive a Certificate to access our services
  • We monitor our member’s customer satisfaction rating
  • We monitor our member’s sales practices (including any savings quoted)
  • We ask the insurer to verify an Insurance Backed Guarantee has been registered (where indicated)
  • Consumers have free access to alternative dispute resolution in the event of a complaint
  • Service and maintenance reminder emails sent to consumers to help keep their installations in good working order
  • Product recalls and safety notices sent to consumers when we are notified by the manufacturer
  • Support with decommissioning and recycling of consumers’ end of life products
  • Advice and guidance from the Flexi-Orb team whenever a consumer needs it
  • Installers are vetted before becoming a Flexi-Orb member
  • Once their installation has been registered with Flexi-Orb consumers receive a Certificate to access our services
  • We monitor our member’s customer satisfaction rating
  • We monitor our member’s sales practices (including any savings quoted)
  • We ask the insurer to verify an Insurance Backed Guarantee has been registered (where indicated)
  • Consumers have free access to alternative dispute resolution in the event of a complaint
  • Service and maintenance reminder emails sent to consumers to help keep their installations in good working order
  • Product recalls and safety notices sent to consumers when we are notified by the manufacturer
  • Support with decommissioning and recycling of consumers’ end of life products
  • Advice and guidance from the Flexi-Orb team whenever a consumer needs it
Get in touch

E: info@flexi-orb.com

Centurion House
Leyland Business Park
Centurion Way
Farington
Leyland
PR25 3GR