Mis-selling:
Advice and Direction
When you are looking to make a purchase it’s important that you have the confidence and peace of mind that whatever information you are given by the company (whether verbal or written) is correct and accurate. This is vitally important because when your decision is based on how the product will perform (e.g. solar) and provide you in energy savings and income you must be able to rely on the company giving you this information. Sadly, this isn’t the case sometimes which results in the consumer being mis-sold.
We take mis-selling seriously and have therefore appointed the award-winning Energy Performance Validation Scheme (EPVS) to help ensure consumers are not mis-sold. The focus of our partnership with EPVS is on monitoring our members to help ensure that consumers are receiving accurate performance estimates, financial savings and any earning income.