Consumer Benefits

At Flexi-Orb, we put you at the heart of everything we do.

You might be looking at a new energy saving, generating or storing product to help you:

Control your energy supply and demand

Maximise usage of electricity generated by your solar PV, wind and hydro system

Reduce your energy bills and consumption direct from the grid

Maximise the opportunity to become energy independent from the grid

Become part of a network for where you can sell or trade the energy you generate

It’s important to make the right decision of who you use to ensure you are protected.

LEXI’S INTRODUCTION TO FLEXI-ORB

Watch Lexi explain in 2-minutes about the great benefits Flexi-Orb offers consumers 

Key Benefits of using a Flexi-Orb member

  • Installers are vetted before becoming a Flexi-Orb member
  • Once your installer registers your installation with Flexi-Orb you will receive a Certificate to access our services
  • We monitor our member’s customer satisfaction rating in 5 key areas (salesperson, workmanship, punctuality, reliability and overall experience)
  • We monitor the member’s sales practices to help ensure consumers are receiving accurate performance estimates and savings.
  • We ask the insurer to verify you have an Insurance Backed Guarantee, where indicated by the member, which protects you in the event the installer ceases trading
  • You have free access to alternative dispute resolution in the event of a complaint
  • We can send you service and maintenance email reminders to help keep your installation in good working order
  • We will send you relevant product recalls and safety notices when we are notified by the manufacturer
  • We will support you with decommissioning and recycling of your end of life products if the installer and manufacturer are no longer trading
  • We are always on hand to provide advice and guidance whenever you need it
  • Installers are vetted before becoming a Flexi-Orb member
  • Once your installer registers your installation with Flexi-Orb you will receive a Certificate to access our services
  • We monitor our member’s customer satisfaction rating in 5 key areas (salesperson, workmanship, punctuality, reliability and overall experience)
  • We monitor the member’s sales practices to help ensure consumers are receiving accurate performance estimates and savings
  • We ask the insurer to verify you have an Insurance Backed Guarantee, where indicated by the member, which protects you in the event the installer ceases trading
  • You have free access to alternative dispute resolution in the event of a complaint
  • We can send you service and maintenance email reminders to help keep your installation in good working order
  • We will send you relevant product recalls and safety notices when we are notified by manufacturer
  • We will support you with decommissioning and recycling of your end of life products if the installer and manufacturer are no longer trading
  • We are always on hand to provide advice and guidance whenever you need it
Installation Map

By using a Flexi-Orb member you will be safe in the knowledge that your installer has been vetted, is monitored on a regular basis and you always have us to turn to in case you need some help.

Consumer Charter Guide

We have developed a consumer charter guide to help you understand the different types of organisations who can help you at different stages of your installation. We hope you find this useful in helping you in case you need advice from an external organisation.