Alternative Dispute Resolution (ADR)

Disputes between a consumer and an installer can happen for a variety of reasons. ADR is designed to work with both parties to resolve complaints informally. A mechanism to do this is mediation, which is where a neutral person works with both parties to reach a settlement.

The mediator will speak with the consumer and installer to understand their perspectives and then try to negotiate an agreement. If the mediator feels that an independent inspection of the installation is required, then this will be arranged. The inspection report is designed to provide the facts about the condition of the installation and identify any remedial works required. This helps both parties to see the facts and reach an agreed solution.

We work with a Chartered Trading Standards Institute ADR provider thereby ensuring independence and impartiality for both consumer and installer.

Benefits of ADR

Customer Complaints

Resolves disputes for consumers and installers fast and efficiently

Independent Inspections

Independent inspection of the installation helps provide the facts

Regulatory Compliance

Independent third party reviews the dispute and provides fair conclusion

Independent third party reviews the dispute 

Mediation

Mediation provides an impartial view on the situation

Customer Reviews

Compromise agreement between both parties helps conclude disputes

Key Finance Lenders

Can avoid costs associated with going to court to reach a settlement

Customer Service

We also provide advice and guidance to consumers, installers and stakeholders. Whether its advice on a product, an installer or even how to comply with legislation we are here to help. The renewable and flexible energy sectors are evolving and it’s important we help with the transition for a better future.