Who is the Executive Team?

Flexi-Orb is led by an experienced team with a track record in bringing innovative solutions that provide real tangible benefits for consumers and the sector. Our executive team is supported by a wider team of experts who have a background in policy, physics, technology, regulatory compliance and General Data Protection Regulation.

Key highlights of executive team

  • Over 80 years of collective experience in UK home energy and regulatory sectors.
  • Protected over 600,000 consumers who have purchased over £3 billion worth of home energy efficiency products (solar PV, glazing, insulation, ASHP, energy storage).
  • Created industry-leading consumer protection schemes in double glazing, renewables, insulation and general home improvement sectors.
  • Developed market leading long-term insurance solutions.
  • Created UK first energy performance certification scheme to ensure consumers are not mis-sold based on over-inflated saving figures.
  • Founded regulatory support body and guarantee provider in UK insulation sector.
  • Developed UK first unified certification standard for domestic energy storage systems.
  • Protected over £300 million worth of consumer deposits.
  • Recruited over 4,500 installers across various schemes.
  • Received over 100,000 customer reviews about installers.
  • Industry leading consumer protection advocates.
  • Launched the first Ombudsman Scheme in double glazing sector.
  • Launched UK based insurer specialising in the insurance backed guarantee market.
  • Over 80 years of collective experience in UK home energy and regulatory sectors.
  • Protected over 600,000 consumers who have purchased over £3 billion worth of home energy efficiency products (solar PV, glazing, insulation, ASHP, energy storage).
  • Created industry-leading consumer protection schemes in double glazing, renewables, insulation and general home improvement sectors.
  • Developed market leading long-term insurance solutions.
  • Created UK first energy performance certification scheme to ensure consumers are not mis-sold based on over-inflated saving figures.
  • Founded regulatory support body and guarantee provider in UK insulation sector.
  • Developed UK first unified certification standard for domestic energy storage systems.
  • Protected over £300 million worth of consumer deposits.
  • Recruited over 4,500 installers across various schemes.
  • Received over 100,000 customer reviews about installers.
  • Industry leading consumer protection advocates.
  • Launched the first Ombudsman Scheme in double glazing sector.
  • Launched UK based insurer specialising in the insurance backed guarantee market.

Meet our Executive Team

Faisal Hussain
Faisal Hussain
Managing Director

The consumer journey to buy energy storage systems is pivotal to a prosperous sector and Faisal’s role is to undertake research into the consumer buying process and develop effective solutions. With many years’ experience in marketing, project management, research and development, Faisal is a Fellow of the Chartered Institute of Marketing and a member of various industry working groups.

David Lindsay
David Lindsay
CTO & Co-founder

With a background in working in consumer finance and running a renewable installation company, David has a wealth of experience in operations, sales, business development and compliance within the financial services, renewable energy, Green Deal and ECO markets.

Jake Pilkington
Jake Pilkington
Co-founder

Jake’s focus is on developing innovative solutions to ensure that risk management, liability, compliance, certification, insurance, and consumer protection standards enable key stakeholders (installers, manufacturers, finance lenders, government etc) to operate from a safe and controlled environment, that promotes innovation and sustainable growth.

Tony Pickup
Tony Pickup
Executive Director

With over 25 years’ experience as a leader in the field of consumer protection within the home improvement industry, Tony found that there was a need for a robust mechanism for consumers. He set up the first ombudsman backed scheme for the home improvement industry in 1996 and went on to establish the first ombudsman scheme for the double-glazing industry. Tony sits on various Boards to ensure consumer protection is at the forefront and pivotal to raising standards.

Richard Christie
Richard Christie
Executive Director

Richard has spearheaded the dispute resolution process between consumers and installers for the last 20 years. He has established the rules and code of practice surrounding how an installer should interact with a consumer throughout the buying process. Richard is the Chief Executive of a group of consumer protection schemes which operate in the home improvement, renewable and mobility sectors..

Andy Adair
Andy Adair
Director of Operations

Andy has a successful history of delivering a portfolio of key department roles to organisations, such as Operations, Compliance, Technical Services and System Interfaces. He is an experienced Director of Operations within in the home improvement industry, notably the renewable energy and home insulation sectors, where he has developed business solutions to improve installation standards and increase consumer protection.